Can I Get Some Customer Service, Please?!?

Mitch and I received free ticket vouchers after our February debacle with a terrible airline that will remain nameless. After kicking around a few ideas on how/when to use them (Vegas was a top-runner for a long time, until we realized that I would never make it out there when I was pregnant), we decided to use them to go visit Winnie and Sarah in Florida. We made the final decision this week, and I sat down last night to book the flights.

First, I got online to see what flights were available. I found a few that would work in our time frame, checked to make sure there were available seats, then found the vouchers to book the flights. Of course, I couldn't book online - I needed to call to make the reservation. Of course, even if I booked through the phone, I'd have to either mail in my vouchers or go to the airport to redeem them. Stupid.

So, I decide to call Nameless Airline last night to book the flights. After waiting for about 10 minutes, I got to speak with a customer service representative (in India). I gave her the flight numbers and times I wanted, and she then told me that on the flight coming home, Mitch and I would have to take different flights, as there were not enough seats in our specific booking class for both of us. Now, there were plenty of seats on the flight - I checked to make sure. Just not enough in our "booking class". I explained to the lady what had happened that we received the vouchers, and asked if she could do anything else for me. She said no. I hung up and cried. (I was very weepy last night - I blame it on ER.)

Today after work I decided to try to reason with a human being in the United States face-to-face, and so went to the airport. Luckily, the airport is very close to us, so it wasn't out of the way to go there. I waited in line and spoke with a lady at the counter, told her the situation, and she again told me that she could not help me - there were now no seats on any of the flights home that I wanted. (Lie.) She was checking in people for flights, and recommended that I speak to another customer representative. At this point, I was afraid this trip would also not happen.

I waited in another line, got up to the counter, and again explained the situation, and what could they do for me so that I could use these tickets on the days that I wanted to fly. And FINALLY! this guy could help me. He cheekily booked us on a flight coming home on a different day (where there were seats available in our booking class), then changed our return flight to the day I wanted, where I knew there were seats available.

Finally. A customer service guy who knew where I was coming from, and knew I was extremely frustrated with the entire process. I am completely grateful to this kind man who booked our flights for me.

Florida, here we come!